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This store has earned the following certifications.
High-Quality Top Spring Mattress
Luxury Gel Memory Foam and Pocket Spring Support System Our top-quality top spring mattress combines luxury gel memory foam and a pocket spring support system. This ensures suitable support for your head, lower back, and legs, promoting proper spinal alignment. The gel memory foam also acts as a buffer, enhancing your body's comfort and support.
Breathable and Skin-Friendly Materials Our queen mattress is quilted with a breathable, safe fabric that is soft to the touch and skin-friendly. It is CertiPUR-US certified, guaranteed to be free from harmful substances like fiberglass. The mattress cover is OEKO-TEX certified, ensuring it meets strict safety and sustainability standards. Proudly USA assembled, our mattress meets U.S. quality and safety standards.
Motion Isolation Supported by hundreds of quality and stainless-steel individual pocket springs, the pocketed coils are wrapped in fabric to effectively absorb the noise and vibrations during sleep. This means you won’t be disturbed by your partner's movements, ensuring peaceful and uninterrupted sleep.
Multiple Layers of Foam Our mattress features multiple layers of high-density foam, compliments of gel memory foam. This combination helps regulate moisture and temperature, making your bed mattress breathable and dry. The enhanced support provided by these layers significantly improves your sleeping quality.
Customer Service Our primary goal is to provide you with a long-lasting and durable queen bed mattress. We recommend allowing the hybrid mattress to fully expand for at least 72 hours after delivery. If you have any concerns about our BedStory mattress, our dedicated customer service team is here to assist you.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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